Our Quality Vision
To provide the best care to the people of Waitemata
– to be recognised as an organisation that provides safe, clinically effective care that is focused on the needs of the patient, their whānau and our community, and achieves outcomes that are among the best in the world
Our Quality Aims
Safe Care
- No avoidable injury or harm to people receiving healthcare
- Care is provided in an appropriate, clean + safe environment at all times
Effective Care
- The most appropriate treatments and services provided at the right time to everyone who will benefit
- Wasteful or harmful variation is eliminated
Person-Centred Care
- Mutually beneficial partnership between patients, their whānau and those providing healthcare services
- Respect for individual needs and values
- Compassion, continuity, clear communication and shared decision-making
Equity of Health Outcomes
- Improve equity of health outcomes, quality and value
Governance
Effective governance of quality and patient safety will enable us to:
- Ensure required standards are achieved
- Ensure delivery of best practice
- Plan and drive continuous improvement
Quality Governance Elements
Quality & Patient Safety Strategy |
Quality & Patient Safety StrategyHow we will meet our promise to our community to provide the best care for everyone, and continuously improve patient outcomes and patient and whānau experience |
Building Capability |
Building CapabilityDevelopment of people with skills, experience and expertise needed to lead and champion healthcare redesign and innovation |
Quality Governance Processes & Structures |
Quality Governance Processes & StructuresHow quality and patient safety performance flows from ward to board |
Organisational Culture |
Organisational CultureCreating an organisational culture in which excellence can flourish |